We independently audit and report on the companys compliance with our commitments to Ofcom, and we also manage health and safety across all our teams. If your BT complaint is still unresolved or you feel that it wasnt dealt with appropriately at the first step, you can ask for your BT complaint to be escalated. We focus on using IT, data, digital, and network solutions to make sure were delivering the best possible experience for our customers. Telephone Engineers local to you Ex BT, Upgrade your BT Master Socket for Faster Broadband. Sign up for a free account. Interestingly, both EE and Openreach are owned by BT, so I am not sure why there is such a huge chasm of difference on their view of looking after customers. 8h45. The company has easy-to-reach customer service, and you can contact them through multiple channels depending on your specific need. Openreach BT How to Contact Openreach Number, report damage or staff Your Service Provider is defined by the company that you pay your phone bill to. @MVP26. .. Ive scrolled down the order page to the engineer details and it says We are still waiting for information from our engineers and will update the order shortly. There's over 35,000 people in the Openreach family, spread across 13 teams, and all of us make a unique contribution to our mission. We work with all the other teams, providing them with financial advice to help them deliver their strategic and business goals. We work closely with the board to both set our strategic priorities and create comprehensive plans to achieve those goals. You should never need to contact BT Openreach unless you're reporting an issue with street furniture such as telegraph poles, . Leeds, Leeds, United Kingdom View. Find your answers. If the system doesn't recognise what you've said, you will be able to choose from the options menu. If you need help for other reasons, use the links below. i prefer not to ring anyone will i get compensation for a missed appointment too? Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. Get contact details including emails and phone numbers BT Openreach will only ever deal with your provider, however, you can read our BT Openreach Guide to find out how to contact them as well as other useful information about BT Openreach. We also identify investment opportunities and develop tools that improve our decision-making, helping to maximise our returns. A pop-up will open and youll be connected to the BT Virtual Assistant who will take some basic information before transferring you to a BT live chat advisor who will be able to help you. The nominated site contact must: Access:The owner or landlord must allow the engineer access to all areas of the property where they may need to test or install cabling or equipment. We have helped over 300,000 people with their problems. Thank You) I have Telephone Engineers all over the UK - many of them Ex BT so be sure to contact me for someone reliable, trustworthy and local to you. poles leaning at awkward angles, or poles that have been completely smashed to the ground) We look after the nuts and bolts of our network. Discussion topic: BT Openreach Engineer Appt not confirmed But its not mandatory, anyone can quickly begin a BT live chat conversation by following these steps: We should point out that not all products and services from BT have the option for live chat. Were responsible for our external communications policy through digital and brand, we build and maintain our reputation by making sure our values are represented in everything we do. I was contactable via telephone on number _ _ _ _ _ _ _ _ _ _ [, OpenReach RAMS (Risk Assessment and Method Statement), Technicolor routers: remote access & local access, Bulk file rename to remove invalid characters, https://internetservices.freshdesk.com/en/support/solutions/articles/5000828807-openreach-rams-risk-assessment-and-method-statement-, Missed OpenReach appointment: dispute process, 2021 Last orders for fixed line broadband, 2020-11-05: OpenReach engineer COVID announcement, Be onsite for the entire duration of the appointment, Be familiar with where the wall socket is located at the premises (or where work is to be carried out), in order to have the engineer accompany them to it, Be contactable by mobile phone (preferred), or landline, Be alert to other possible side or rear entrances that an engineer, not familiar with the property, may arrive at, "Sorry, I just work here - I don't know anything about an Openreach visit", "I'm just a tradesman doing a job - I can let you in but I can't accompany you", Site contact could not hear door bell or knocking on the door, possibly due to being in a different area of the property, possibly due to noise, such as work taking place, Site contact was not "in" the property, perhaps instead sat in a vehicle outside the property, Site contact asks if the engineer could "call back in a minute" , because it was not convenient, Site contact was apathetic towards the visit being completed at that time, Site contact was offended by conduct or speech of engineer, and felt unable to allow the visit to continue. Others Named Daniel Falcon. Below are the BT Phone numbers you can use to get through to discuss your BT Cloud or Email accounts, as well as getting help with any suspicious calls, emails, or texts that your might have received. Openreach offers multiple channels you can use to contact support, with each channel dedicated to offering help to a specific situation. If the engineer needs to enter your property, it will be at your discretion, for the least amount of time possible and at a safe distance to prevent the spread of the virus. Weve broken down each way you can contact BT so you can choose the best option for you. In some cases, BT might need a little time to investigate your complaint and find the best course of action. Loose cables or cables dangling from telephone poles No credit card required. Engineer salaries at Openreach can range from 18,787 - 254,394 per year. *, We appreciate your effort and will try to fix the article. 25-03-2023 How to contact Openreach. Openreach are highly qualified engineers who maintain the wiring network from the telephone exchange to your home. By selecting Accept, you are agreeing to our cookies. Openreach BT need to know immediately if you think that any part of their network (outside the boundary of your property) has the potential to be a danger to the general public, if you notice that it has been damaged, or to report unsafe or messy BT Openreach worksites. If you'd like to contact Openreach customer service, you'll need to be clear on your reasons for contacting the company so that your problem can be addressed right away. Our Commercial team leads Openreach's relationships with service providers and is accountable for the company's revenue and works closely with house-builders, local and national governments to deliver commercial and publicly subsidised projects. The BT phone number and IVR options are available in the table below. We only collect anonymous data. Openreach Field Engineer Trainee Interview Questions The idea is to make service providers capable of providing public electronic communications services and public electronic communications networks. Having trouble with broadband or phone in your new-build home? If you've got a BT TV or BT Sport subscription, you will need to speak to the BT TV and Sport specialists with your enquiry. Best of luck contacting Openreach BT, I hope my page helps you to get in touch with the right department. Openreach are highly qualified engineers who maintain the wiring network from the telephone exchange to your home. They work on behalf of all telecoms providers and we use them for carrying out repairs and installing new lines. You'll be sent a new hub, so keep it somewhere handy. Remember to give as much information as possible including a number on the pole or junction box as well as the address. If you're at home or work andhave a problem with your phone or broadband or want to change an engineer appointment you MUSTcontact your service provider (the people who you pay your bill to). And if you cant find an answer, go ahead and ask your own question to the BT Broadband Community. When things go wrong with your telephone line or Broadband you might be tempted to contact Openreach, however you must contact your Service Provider, who will arrange for Openreach BT to attend to your fault. This can be done in the following ways: When you initially make your BT complaint, the provider will do its best to find a solution right away. Site contact: A common reason for a missed appointment is that the nominated site contact was not alert during the entire . Full details of the OpenReach access requirements can be found in this article about RAMS (https://internetservices.freshdesk.com/en/support/solutions/articles/5000828807-openreach-rams-risk-assessment-and-method-statement-). If you have a problem with your phone or internet service, you must contact your Service Provider. If the engineer does not agree with the signed witness statement then the matter could eventually be referred to a neutral 3rd-party dispute resolution service, where a decision will be made. so we can inform the engineer that visited you. Get a BT ultrafast fibre broadband deal today and bundle your TV. Please contact the company that sends you your bill. Careers | Openreach This estimate is based upon 222 Openreach Engineer salary report (s) provided by employees or estimated based upon statistical methods. Keep in mind that you can contact the company for any reason and get your problem solved right away. Re: Openreach engineer never turned up. If we can't find a fault or fix the problem online, we'll give you the option to book an engineer appointment. Openreach Employee Reviews for Trainee Engineer Review this company Job Title Trainee Engineer 12 reviews Location United Kingdom 12 reviews Ratings by category 3.2 Work-life balance 3.5 Pay & benefits 3.2 Job security & advancement 2.8 Management 3.0 Culture Sort by Helpfulness Rating Date Language Simply follow the instructions and you might not need to call BT Broadband. We use cookies to deliver our services, and, if you agree, for analytics purposes to improve our services and to deliver customized ads. From your mobile its 0800 800 150 or 0800 800 151 and this is chargeable. Type in Skip Waiting on Hold and select the product. Follow this link, which takes you straight to the Official BT Openreach website, to raise an issue with Openreach personnel Issue with Openreach People. However, weve compiled a list of the most common BT phone numbers so you can quickly find the right one for your query. This will connect you with a BT Broadband Specialist so you can have a text conversation with them. Openreach is the UK's digital network business. In the table below, youll find each BT phone number, as well as the IVR options you need to press to reach the right department. These include cookies that allow the sharing of anonymous data with selected third-party partners. The good news is that BT has a strict complaints Code of Practice thats Ofgem approved, so you can rest easy that your BT complaint will be taken seriously. Take a look at ourengineer charges for more information. How much does an Engineer make at Openreach in the United Kingdom? Contact us | Openreach You want to order a phone or broadband or upgrade to fibre. BT Openreach are a neutral organisation set up to maintain all of the external telephone network-up to and including your Master Socket. You'll get the help you need immediately, but if the problem persists or you need to talk directly to a representative, you can use the methods shown above. These cookies allowed us to study how users navigate on the website. Cancelling or rescheduling your appointment. We build new connections every day, and that takes all kinds of people, with all kinds of skills. When the engineer is on their way. A lightning strike can travel along the Openreach network and damage, Telephone Engineers local to you join forces with one of the fastest expanding UK Telecoms teams this year. You can send them a direct message on twitter in my experience and they respond very quickly, but they may ask to call you.