68. r/Depop. Sonow the buyer has the fully-functioning guitar plus $395 out of the $700 I made from the sale so in the end he only paid $215 plus s/h for something that's worth at least $650.This need to be given more attention. Depop's use of PayPal makes it a very secure option for both sending and receiving funds. The buyer paid me very promptly and everything went smoothly until he reached out to me seeking for a partial/full refund after receiving the item claiming that it's not as described and a whole other argument which basically says my listing was misleading (despite every bit of detailed pictures and descriptions provided). Tap > tap All sold items. He came to my house and tried out mower. If PayPal finds that you should have a refund, the sellers account is debited for the transaction, and the funds are returned to you. To refund a buyer who paid through Depop Payments, follow these steps: Log in to the Depop app Tap > tap All sold items Select the transaction you'd like to refund > tap Refund To send a full refund, follow the steps for Full refund To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. Depop and Vinted are two popular places to buy and sell used clothes online, but which one should you use? So, can you trust these apps with your data and money? I'm also going through the same thing. How do I refund a buyer? - Depop help GB How to Sell on Depop - A Beginner's Guide - shift4shop To process a refund for a transaction paid using Depop Payments: Log in to your Depop account Tap then All Sold Items Choose the transaction you'd like to refund, then tap Refund For a full refund, select the Full refund tab To send a partial refund, choose the Partial refund tab instead and type in the amount you'd like to refund. Payouts should resume normally following more Depop Payments sales and once your balance is out of negative! I didn't ship anything. When shopping on Depop, you can like or save the items you're thinking of buying or add them to your basket. To be honest the buyer would have no buyer protection either so the only way he would get a refund is if he funded his paypal payment via a credit card and did it via his card issuer, again as he collected it they may not find in his favour either. This is a decent chunk of your overall profit, so it is worth keeping in mind. Now before I sent it, the sweater wasnt overly stiff, obviously not its original material but surely it was a given since it had shrunk 2 sizes? The person paid via goods as PayPal took a percentage. Depop Payments refunds Log in to the Depop app. They can do so through credit card issuer or their bank, or they can file a PayPal dispute or a PayPal chargeback. Enter the refund amount and click Submit. The app is popular in countries across Europe, such as France and the UK. Depop and Vinted are smartphone apps that one can use to shop for second-hand clothing, accessories, footwear, jewelry, and more. The person was on the only payment made into my account at the time and I have proof of messages and recipet Wich I have uploaded into my case. As long as you met the criteria for buyer protection ie sent the payment via goods/services or paid an invoice etc you should be ok. Paypal give the seller 10 days to provide a tracking number that proves delivery of the item to you and if not then you should get your refund, if the seller does not refund then paypal does under their buyer protection scheme. The best return or refund experience is avoiding one altogether. There is an agreement that the retailer will provide the goods as described, and deliver the goods in a respectable amount of time. About Depop. Buyers are reimbursed if a third-party seller charges a greater cost than the amount authorized for a purchase. A buyer can report that an item was not delivered in the Resolution Centre or open a dispute with Depop directly if an item was Not as Described.. So if the buyer has opened a dispute for item received but not as described then put in as much information as you have (paypal does not consider chat records etc as they are easily changed). How to Handle Depop Returns and Refunds - blog.vendoo.co With a passion for emerging tech, Katie is also excited to see what new devices and digital platforms the coming years will bring. You can let the buyer know why you disagree with their dispute in the Resolution Centre. Click the History subtab. Youll get a full refund if you dont receive your item. If there is a problem, such as an item not arriving, or if the item purchased appears significantly different to its product description, the website which facilitated the transaction should help buyers obtain a full refund. Like any other payment processor, they face a daily onslaught of scams, hacks, and fraud attempts that intend to steal money and resources from merchants and cardholders alike. I am suppossed to let.him have all.of this equipment for free? Both Depop and Vinted are pretty easy to navigate and have a simple, user-friendly interface. This application is not endorsed or certified by Tradesy, Inc. Quick Answer: How To Issue A Refund On Depop - BikeHike Vinted also won't issue the seller their money until the buyer has confirmed on the app that their order has arrived, which goes a long way in preventing scams. Depop allows you to send and receive money by linking your PayPal account. You are viewing the PayPal Community Archives. Your no returns or refund policy is countered by paypals terms and conditions which you agreed to when you opened your account. A week later they have opened a dispute saying this was an unauthorised payment? Sadly you have to expect the odd bad transaction if you are selling online as you are always going to get the odd pain in the butt buyer. Unfortunately, fraud and criminal activity does still occur on PayPal. We'll just need you to confirm: The email address linked to your Depop account Your Depop username @username Your buyer's Depop @username Attach proof of full refund to the buyer (i.e. I believe thats what is happening here- now Im worried that the seller is going to send me a damaged product back so Im out of money and out of a product to sell- this is a blatant scam.. on the buyers behalf, do you think ringing PayPal would make a difference? Hi, thanks for your speedy reply. Now the issue is most of my proof of him agreeing is on Instagram which I had to remove him from because talking on Instagram lead to me receiving an email from Depop saying it was a breach of their guidelines (have email proof of this) I believe he is trying to abuse the refund mechanic and receive his money back + keep the product I sent (I dont do returns or refunds I stated this in my Depop bio) OR I believe he already had a pair of the same trainers with significant damage and is trying to play them off as the ones I sold to him, he was very specific in the shoe he wanted to purchase (vapormax) which I wasnt originally selling but thinking about it that has made me suspicious.. Any help on what I can do here?