We think you are in {country}. Nike does not offer refunds for stolen packages. When a porch pirate steals your package, here's what can be done It's important for customers to know what their options are should their purchased item be stolen, so in this article, we'll be . Unwashed products are eligible for a return. Start holding packages at a drop off/pick up spot. As such, they will make every effort to refund customers whose packages were stolen. Nike will be able to help you track your package and resolve any issues. To ensure a smooth hassle-free experience it is a must that you carry the proof of purchase and returns your product within sixty days from purchase. Where Is My Nike Order? | Nike Help Nike? In the case of Nike shoes, the companys return policy likely states that customers can return the shoes if they have not been worn. These exceptions might also include the period in which the product was bought. Does Nike return stolen packages? Now some products at Nike have a specific return policy and they are written on the label or tags of that product. These include: Answer: Yes, Nike does give refunds for stolen packages. #10. Claiming refunds for international shipping is quite tricky. However it is not fair when the shoes never arrive and no further action is taken by Nike beyond issuing a refund. Unfortunately, sometimes packages are stolen or go missing. Nike Members can also check their order status anytime in the Nike App. She was accused of devising and enacting a scheme whereby . Are FedEx drivers really stealing Nike's Travis Scott and Off - Input Find proof of the value of the item, if possible. UPS My Choice is a free service that gives the receiver more control over deliveries. How long it takes for Nike to process your refund and send you your money back depends on a few factors, such as the type of product you bought and the refund method you choose. Postal Inspection Service for USPS deliveries. Were sorry to hear youve had a bad experience. As I really wanted the pair I said I can wait a bit longer to see if it turns up (I think I waited a week). By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Each time I ask for a status of my refund they say I have to wait 5 to 7 working days for a response. This is because the package has already been delivered and Nike cannot be responsible for what happens to it after that point. "Nike likes to act like they don't know the value of their things on aftermarkets," Lopez said. When Nike offered select customers exclusive access to buy the Travis Scott Jordan 1 Lows on the Nike SNKRS app on September 3, he said he felt "kind of disenfranchised." In some cases, these cookies involve the processing of your personal data. Adidas branding generally appears only on the shipping label and nowhere else on the package. Sign up for notifications from Insider! Nike Customer Service. Get Help with Returns, Ordering & Products. If the address on the ID doesn't match the address on the package, bring proof of residency that matches the address on the package (like a current utility bill). Once the customers claim is verified, the refund or replacement product will be issued. Porch Pirates will closely follow a delivery truck and take the merchandise as soon as the driver is out of sight. Once you have the order number, you can contact Nike customer service by phone, email, or chat. Purchase Everyday Essentials With SNAP EBT Benefits, Does Big Lots Take EBT Cards? You wont be able to return for a refund. Save my name, email, and website in this browser for the next time I comment. Once your package is delivered to the Amazon Locker, youll receive an e-mail notification with a unique pickup code that includes the address and opening times for your selected Locker location. Firsov's petition calls for Nike to stop using the "Just Do It" tape on its packaging and to offer customers who have pairs stolen a "golden ticket," guaranteeing them a purchase on a future SNKRS app drop. A4: Yes, if a package is confirmed to have been stolen, Nike will offer a refund or replacement for the products in the package. A2: After a customer has reported a stolen package to Nike Customer Service, it typically takes between 7-10 business days for the claim to be processed and the customer to receive a refund or replacement. Porch Pirates: 6 Steps to Take if Your Package Is Stolen What do you think? If you have any questions about your refund or need help processing it, Nikes customer service team is happy to help. As a shipper, you can investigate other insurance options if you want to reduce the cost of additional coverage. Advertising cookies (from third parties) collect information to help better tailor advertising to your interests, both within and beyond Nike websites. What is Their Policy For SNAP, WIC, and TANF, Does Rite Aid Take EBT? With this, we would also like to request our readers that we are looking forward to hearing from you. Shipments normally feature Nike's "Just Do It" slogan on black tape that can attract bad actors. Sam Cooke once sang that a change gon' come. Yeah but you gotta do what you gotta do. "And I'm like, no, no, no, I don't want a refund. Nike gift cards cannot be returned or canceled. As such, you might . If you think your package has been stolen, you should contact the shipping carrier to investigate the issue and file a claim. To ensure the integrity of our security procedures, we do not disclose details about investigations.". You will get store credit on the current price of the product. My order got lost and Nike is not refunding me. am a user of web therefore from now I am using net for Be ready to show proof of insurance. De-selecting these cookies may result in you seeing advertising that is not as relevant to you, not being able to link effectively to Facebook, Twitter or other social networks, and/or not being allowed to share content on social media. For this reason, they have created a section of exceptions in their Nike Return Policy. To get more information about these cookies and the processing of your personal data, check our Privacy & Cookie Policy. Social media cookies offer the possibility for you to connect to your social networks and share content from our website through social media. How long does it take for Nike to refund. Also potentially consider using a different carrier or urge FedEx to investigate these cases more thoroughly to reduce employee theft. Called Nike and asked for a refund today. After your complete your return process. If your FedEx package is stolen, you may be able to get a refund or replacement. Nike Delivered My Shoes In A Box With Nike Branding All Over It - The Root Required fields are marked *. Nike offers online customers a variety of convenient shipping options, but what happens if your package is stolen? ago. If you choose to receive a refund in the form of a Nike gift card, it may take a little longer for the card to be sent to you. Your email address will not be published. For most Nike and Converse items, you'll be eligible for a refund if you return your Nike product within 30 days from purchasing it. In conclusion, Nike does not typically provide refunds for stolen packages, as they do not have control of the shipment outside of their own delivery service. Delivery instructions will apply to all packages, not just yours, delivered to your home. If the package is confirmed stolen, Nike will likely replace the order with no additional cost to you. Did you know we can hold all your deliveries for up to two weeksfor free? In some cases, Nike may be able to offer customers a replacement item if their original order is confirmed stolen. This policy applies to all items including personalized Nike By You sneakers. Find the Nearest Nike store first and then follow these points. For more information about this processing of personal data, check our Privacy & Cookie Policy. And be ready to prove the value of the item(s) youre missing (with an invoice or appraisal). Nike will accept your refund under certain terms and conditions explained in Nike Return Policy. Many credit card companies, including American Express, offer protection for members who charge a covered purchase that ends up being stolen. If your package is still lost or missing, you must contact us within 10 days of the expected delivery date of your order to file a claim. Its perfect for when youre going on vacation or traveling for business. Stay up to date with what you want to know. FedEx, a longtime Nike shipping partner, told him a few days after his purchase that his package had arrived at its facility with no shoes inside. After hitting on Off-White Dunks or Travis Scott Jordan 1 sneakers only for them to be stolen customers who spoke with Insider say they still continue to enter weekly draws on the SNKRS app. First, you will need to determine the order number for your package. If your package was shipped and delivered by USPS, but it's missing, you'll need to file a claim regardless. After waiting almost 3 painful weeks for my sneakers to arrive from Nike/Fedex I ultimately decided to cut the string of remaining hope. Nikes website does not specifically address stolen packages, but the company does have a general returns policy. In this article, well take a look at Nikes return policies and procedures to find out whether you can get a refund for a package that was stolen. If a customers package is stolen and they have proof that the item was delivered to the correct address, Nike may be able to provide a refund. Its important for customers to know what their options are should their purchased item be stolen, so in this article, well be exploring the question: Does Nike refund stolen packages? It is important to contact the seller as soon as possible to take advantage of their return and refund policies. This section will explain those terms and conditions in detail. Manage Settings Nearly 70 percent of homeowners expect to receive packages this holiday season, with 3 of 5 consumers receiving more packages during this time than any other time during the year. "I just needed somebody to explain to me what was going on or investigate or give me another pair.". Some sneakerheads want Nike to change how it treats customers who have shoes stolen. The customers claim that they never received their packages, even though they were sent to the correct addresses. Nike provides customers with a variety of options if their package is stolen. Called Nike and asked for a refund today. My first lost/stolen Nike package : r/Sneakers - Reddit Ultimately, customers can feel confident that Nike will do their best to ensure their packages are secure and refunded if they are stolen.