This is just another example of the measures we are putting in place to ensure our residents are front and centre of everything the repairs team does. It was not an easy period for anyone and I am really grateful for their efforts. Calls Landing Purdy's have a five-year contract with Hackney Council, with a potential further four-year extension and additional planned . If we do need to do this, you will be kept fully informed. Please note that you cannot complain about someone under this duty because of the persons accent, dialect, speech impediment, manner or tone of communication, origin or nationality. Answer to selected security question. "dxw" is a registered trademark. The Amity Project London- Events organised for residents aged 60+ living at sheltered accommodations across Hackney to celebrate the 75th anniversary of Windrush, including sing-a-longs, dances and story sharing. We have recognised the issues and have been working hard to rectify them - with the additional 1m investment made last November beginning to bear fruits with nearly half of the outstanding repairs built up by then now completed. Once you give us your clothes we will categorise them and give you tokens in return. . Contact us if your shop accepts refills and youd like to be listed on ourmap. We have target times to carry out any repairs that we are responsible for. If you own the property, please see our leaseholder contact details page. Beta This is a new service - your feedback will help us to improve it. Your Service Charge Number is nine digits long beginning with either 228, 229 or 299 a. A photo exhibition exploring and showcasing personal stories of Hackneys first Windrush generation, a street party to showcase and celebrate the 75th anniversary of Windrush, and festivals to bring Hackneys diverse communities together, are among the projects funded by this years Windrush microgrant scheme. Your school will let you know directly if affected. To request a repair for a communal area, please call customer services 0208 356 3691. Visit one of our libraries to pick up a warm coat or donate a warm coat for someone who needs one. Thats a 25% decrease in the number of calls required and makes up the majority of repairs being reported. Residents and visitors are invited to attend a special free event and display commemorating the 40th anniversary of the campaign for St Leonards Hospital, entitled 1980s People Power, at Hackney Museum on Thursday 4 May, from 6-7.30pm. Manor House Development Trust- A community festival to bring together Hackneys diverse communities through a celebration of the 75th Anniversary, including a free Caribbean-themed community meal, performances by local artists and young people, spoken word poetry, drama, history, art and photography workshops, storytelling sessions plus Windrush-themed activities and games for children. Examples of immediate repairs include: We will attend an emergency repair within 24 hours. We still have a way to go but we are making good progress towards achieving our aim. Continuous improvement is an essential process in delivering and maintaining quality digital products and services. 84 reviews from Hackney Council employees about Hackney Council culture, salaries, benefits, work-life balance, management, job security, and more. We tell you the priority of your repair when you report it. If you are reporting an external or communal area repair, you must report the repair via telephone. Hackney residents are being encouraged to complete a survey to help inform the Council's future housing plans.The survey will help inform the new housing strategy which will set out how. If you are not happy with that approach, we will action a stage 2. It also made life unnecessarily difficult for residents who could only call during the contact centres working hours to report and follow up the repairs they needed on their homes. The service provides a much better user experience and has significantly reduced calls. The Council has also launched a service where all reports of leaks are responded to by at least the close of the following day after they had been reported. hackneycouncil - YouTube Really enjoyed my time at ahacknwy Council, and it was sad to leave. This work took four weeks. Learn more about the sharing economy, how you can make money from what you already have, and how to reduce your impact on the planet. 6617101. If you live in a privately rented property and are having issues with your landlord about tackling damp and mould contact us. Indeed Home. If you detect a leak you should contact our repairs centre on 0208 356 3691. Join this fun-filled, family-friendly day full of workshops, eateries, stalls, activities, demonstrations and more. 1m will be also dedicated over the next three years to making sure paths in parks are up to scratch - ensuring that the boroughs parks remain accessible to all. The additional staff we are bringing in to bolster the capacity of our repairs service is just part of our continued commitment to delivering a high quality service for our residents. The Council receives more than 6,500 repairs requests a month and has appointed 26 new recruits - including carpenters, plumbers, plasterers, electricians and gas engineers - as part of its work to achieve its ambitions. Beta This is a new service - your feedback will help us to improve it. See below details on how you can help. They can book appointments for simple repairs themselves at times that suit them. While it has shattered lives and brought immense suffering, it has also galvanised many to take action against racism.On her recent visit to Hackney, Stephens mum Doreen Lawrence spoke up against institutional racism and the need for change. You can also use the call back service you will receive a call without losing your place in the queue). Your repair responsibility depends on whether you are a tenant or leaseholder. For other emergency repairs such as no water, leaks, no heating or hot water, blocked drain please call customer services 0208 356 3691. People living in Hackney Council homes can now report non-emergency internal repairs to their home 24 hours a day, 365 days a year, thanks to a new online system launched by the Council. Please note that we cant usually look at a complaint if you have left it for an unreasonable amount of time. An emergency is defined as something which could cause danger to someones health or safety or cause serious damage and destruction to property. It can affect roofs, doors, ceilings and walls and unlike rising damp, can happen at any level, cold bridging is where due to the design of the building there are specific cold spots created, for example a concrete floor extends out to an external concrete balcony, Monday, Tuesday, Thursday, Friday 9am to 5pm (telephone), You can call outside office hours to report emergency repairs. Help us move to a circular economy by reusing, sharing or trading items you no longer want or need. Over 55% of the users of the service are now able to book repairs online and more resident booked appointments means more time freed up for council staff to provide additional help to people who need it. Report repair see https://t.co/KvlP0BGD2c https://t.co/mrKNVXr28L" / Twitter Damp can cause mould on walls, furniture and on clothes stored in cupboards. Requests for repairs to communal areas should also be made through the repairs contact centre. Clearing the backlog of housing repairs that built up during the pandemic is a big step forward on our journey to delivering the fully responsive, visible and effective repairs service our tenants and leaseholders want and need. It also allows them to book appointment slots for more simple repairs at a time that suits them. Contact us to find out more. Clothes and accessories and shoes must be clean, wearable and undamaged. The new online process - https://hackney.gov.uk/repairs#online - is an enhanced version of the system that was in place before the cyberattack. Report a Repair is for social housing residents in Hackney to report repairs they need on their homes. Hackney Repairs Hub frontend Allows agents and managers to raise, review, approve and close work orders. Registered office Calls Landing, 36-38 The Calls, Leeds, LS2 7EW. Dealing with thousands of phone calls is a real challenge for the Councils Repairs Contact Centre. A new small temporary exhibition at Hackney Museum looks at Hackney Health Emergency, a successful people-led campaign to save St Leonards Hospital in Shoreditch from closure in 1983-84. They need to be in a clean and reusable condition. There will also be a free fruit giveaway and discounted sweet and savoury pastries. There is nothing poorly defined or political about it as a concept and we cannot let another generation down by ignoring or dismissing it. Some damp is caused by condensation leading to the growth of mould which appears as a cloud of little black dot and has an unpleasant smell. Windrush grants fund events for 75th anniversary celebrations, Strike action for teachers in England on 27 April and 2 May, More new play areas, a resurfaced 3G pitch and refurbished toilets for Hackneys parks, Learn how 1980s people power saved a Shoreditch hospital from closure in Hackney Museums latest exhibition, Hackney marks 30th anniversary of Stephen Lawrence's death, Celtic FC Foundation and Hackney Council team up for refugee football tournament. We are collecting warm coats to give to residents in need. More. The following tips can help toprevent condensation: For advice on saving energy and keeping your home warm, contact the Hackney SHINE advice line on0800 281 768. Through decades of challenging institutional racism, they have worked towards a fairer and more equal society and they managed to effect significant change in the UKs justice system and the Race Relations Amendment Act.At Hackney we shall use Stephen's death as a defining moment in the fight against racism and in the search for justice for victims of racial discrimination. We want to learn from our mistakes and so we can prevent similar problems in the future. Working at Hackney Council: 84 Hackney Council Reviews - Indeed The shocking murder of Stephen Lawrence exposed the pervasive issue of racism in our society and led to an overwhelming mix of emotions - grief, anger, and frustration. Its an approach that helps de-risk the future and provides valuable insights into what is working and what needs improving. Keep iterating and improving. A good start. An example of a normal repairwould bereplacing tap washers. We can also advise you on setting up a school composting scheme. Therefore, our complaints procedure cant deal with such matters. If youre interested in composting at your school, this free guide could help you: View composting at school guide (PDF 1mb). The project. Hackney Council on Twitter However, despite their hard work I am acutely aware that as an organisation this Council let people down with many of our tenants and leaseholders waiting too long for a repair to be undertaken.