Thats the million-dollar question, and your quest for answers could lead you down any number of time-consuming rabbit holes. One possible cause of a wired Ring Doorbell going offline is if the wires are loose. If you're still using a default password, it's typically printed on a label on the bottom of your router. Need help deciding? If youre not sure if your device is 5 GHz compatible, connect with a 2.4 GHz network. At Asurion, we take care of your tech without the hassle. One of the addl cameras started also showing offline same day, but I was able to reconnect it. How to Sneak past Ring Doorbell (Disable/Jam/Block Camera) Device health in the ring app says Wi-Fi and power are good. Check the transformer for loose wires, tightening them as needed. All Ring devices are compatible with 2.4 GHz. This can be frustrating, especially if youre relying on the doorbell to keep an eye on your home. Select the Ring device you would like to test. If not, then you may need to delete and reinstall the app. Hi, My Ring doorbell pro suddenly shows it's offline on the Ring app (it's been working flawlessly for the past 6 months). Get the best deals and the best advice dropped right in your inbox. This is not a poor WiFi signal issue. Get alerts about what's happening at your front door from any mobile device. Try plugging the doorbell into a different outlet to see if that makes a difference. No warning when floodlight or door bell stops monitoring. Heres how to troubleshoot a bad connection on brands like Ring, Arlo, and Google Nest. The whole system was running seamlessly until a week ago when I got a notification on the Ring app that the doorbell was offline. That may solve the issue. If youre still having trouble keeping your Ring Doorbell 2 online, contact customer support for further assistance. We'll be in touch soon. Ring Battery Doorbell Plus: $180 at Amazon, Wyze Wireless Video Doorbell: $100 at Amazon. If neither of those solutions work, try restarting your Ring Doorbell 2 by removing it from the mounting bracket and then putting it back in place. Shop now. It just started a few days ago. Check to see if the battery has been drained and needs to be recharged or replaced. We hope this helps resolve your issue! Scroll to Signal Strength under the Network section. If you noticed that the Ring camera went offline after a power outage or power surge, apply the same tips mentioned below, this includes removing the power source to the camera and connecting it back after a minute or so, its also a good idea to install a power supply or a voltage regulator to prevent future power surges from damaging your device, a quick hard factory reset could also fix the issue, the steps are also mentioned above. Tap Devices. If you have a subscription to Ring Protect, videos captured by your doorbell or camera will be saved to your Ring account for up to 180 days. Even stranger if I navigate to the camera using the hamburger menu to go to devices and then select the camera rather than navigating to the camera by the dashboard, it comes back online, at least temporarily. I tried reconnecting the and setting up . Easily change modes and customize settings to have your camera record when youre away, or turn off when youre home, and more. It was a network wide issue, so either yours is just a coincidence and very unlucky timing or it wasnt maybe wasnt your router after all. Asurion is not affiliated with, sponsored by, or endorsed by any of the respective owners of the other trademarks appearing herein.*. :-/, I had the same issue and it just got back maybe 5mn ago. So, you can initiate a screen recording next time the Ring doorbell sends you an alert. Starting at $169.99 (MSRP), Get cutting-edge security features and our highest video quality with Rings top-of-the-line Video Doorbells. Naturally, it will be tedious to check through the entire feed once you get home, and the recording will take up a lot of space. Like the recent posts, Ring pro is showing offline on the app (multiple phones), but works on the Win 10 Dashboard and ring.com site. If this is the case, simply tighten the wires to see if that fixes the issue. Any advice before I make my husband pull out the big ladder and risk his life to push a damn button on the thing? Wait for about 30 seconds before reconnecting them to make sure theyve discharged all stored energy. We hope that our recommended products will be beneficial to you. The cost for the Allstate Protection Plan is included in the cost of the Ring Protect Plan. If neither of those solutions work, then you may need to contact Ring customer support for further assistance. The only thing I noticed is that the ping response time fluctuates a lot. For example, if you notice a stranger or a creepy character rings your doorbell, you might want to start a recording to share with your neighborhood association or, in extreme cases, the police. When your appliances work, your life does too. To do this, open the app and navigate to the Device Settings page. IMAX theaters are known for their massive screens, immersive audio, and state-of-the-art projection technologies that deliver an unparalleled [], The film industry is one of the important industries of a country. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'geeksstate_com-medrectangle-4','ezslot_7',110,'0','0'])};__ez_fad_position('div-gpt-ad-geeksstate_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'geeksstate_com-medrectangle-4','ezslot_8',110,'0','1'])};__ez_fad_position('div-gpt-ad-geeksstate_com-medrectangle-4-0_1');.medrectangle-4-multi-110{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}If it still doesnt work, try connecting the Ring Doorbell to another Wi-Fi network or router, if the problem still persists try the other solutions mentioned below. This sub is run by the community and has no affiliation with Ring.com or its products. I was not sure why this was happening. Ring has identified an issue that caused this and fixed it last night. Ring Protect is a comprehensive service that activates video recording and photo capture, saving and sharing for your Ring doorbell or camera, plus a few extra perks. My hardwired Ring doorbell Pro has worked fine for months but last night it showed "offline" even though I was getting alerts as well as it showing that it was still recording video. Weight: 0.36 pounds (without batteries) Dimensions: 5.6-inch L 2.6-inch W 1.2-inch D. The Aqara Video Doorbell G4 is easy to set up, however you'll need a phone to do so. havent either. I am having the same issue. I have also mentioned other fixes like replacing the battery and checking the breaker switch in the article. See, hear, and speak to visitors from anywhere with Ring's line of best-selling Video Doorbells. My floodlight pro is still showing offline however. Check out the user's manual for your device, or go to the company's website for instructions. One possibility is that theres an issue with your internet connection. To test your home Wi-Fi, use a free browser, like Speedtest, to test your connection and examine your internet speed. Also, I can trigger a live view by customizing the motion zones. The Ring doorbell subscription trial is the best way to both sample the product and determine whether you need to store doorbell recordings in the first place. Either way, you will have to reconnect the device to Wi-Fi. WithAsurion Home+, we cover your computers, TVs, tablets, premium headphones, smart devices, and so much moreplus, 24/7 live support for your tech care needsfor less than $1 per day. See https://status.ring.com/incidents/t6wspc58w0kv. Another possibility is that the battery on your doorbell is running low and needs to be charged. Our experts can help you get the most out of all your favorite tech. Given the signal strength I would not think it is because of the network. Getting Your Ring Video Doorbell Pro Back Online Why have RING given no indication as to whats going on?? I even moved to the Pro wish i hadnt now! First, check to make sure that your doorbell is properly connected to power. Still can't keep your doorbell connected to Wi-Fi? One reason your Ring Doorbell may go offline more often in cold weather is that the battery can lose power faster when its cold out. Both Ring Video Doorbell (2nd Generation) and Ring Battery Doorbell Plus send notifications to your phone, tablet, and PC when anyone presses your doorbell or triggers the built-in motion sensors. 4 Ways to Speed It Up, Bonus BeReal: How to Post Multiple BeReals in One Day. Same issue as all described before me. I changed the channel, resetted the router, and now am getting a solid signal. Select the doorbell you need to reconnect to Wi-Fi. Plug the router into the power source and let it restart. Whenever your device is not remaining connected, or is showing offline, the best first step is to check your wifi signal strength or RSSI. Recommendations are independently chosen by Reviewed's editors. Voltage issues arent a common problem with smart doorbells, but they can occur, leaving yours without sufficient power. I'm Shah. To factory reset your Ring Doorbell, simply remove it from its mount and then press and hold the setup button for 20 seconds. If the device is still under warranty, you can claim it and get the battery replaced. If your Ring device is far from your wifi router, it may be experiencing connection issues. Instead, try these nine troubleshooting hacks that should have your video doorbell back online and in "protection mode" quickly. See Ring Protect Subscription Plans for more information. At your electrical panel, turn off the circuit breaker that controls the doorbell. You can also find instructions on their support page and how to contact them. The good news is that there is a relatively easy fix for this issue. Choose the Wi-Fi you want to reconnect the device to. However, because the app is showing it's offline, I can't see a live view from the doorbell.